wrong site payment
-
Hey the site paid for is wrong. I intended to pay for sigiriacoffee.com
can we rectify this?
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
-
Hi there,
I can see that the site sigiriacoffee.com is currently hosted with another website provider (cloudoon.com) that we are not connected with directly. To clarify, we are the official managed hosting provider of WordPress, but we are not the only provider. There are other hosts that also offer WordPress, but they use a different (non-managed) version of the open source software.
In this case if you intend to renew your hosting with Cloudoon I recommend contacting them directly. You may also wish to check with ownregistrar.com to make sure your domain is in good standing and does not also need to be renewed.
If you prefer, you also have the option to move to our safe and stable managed WordPress hosting. You can do that by following the steps here:
No matter where your site is now, you can move it to WordPress.com. This page will help you find the steps to take to migrate a site to WordPress.com. If you know what kind of site you’d like to import, click the menu option to the right to jump to that section. Self-Hosted WordPress.org Site If you have a site with another WordPress host, or a local development/staging site, you can moveAlso the Personal Plan on your account includes a free domain transfer, so you can transfer sigiriacoffee.com to your WordPress.com account as well, and consolidate your billing in one place here. We also add a free year of domain registration (once the transfer is complete) for added savings.
If you prefer to cancel instead, no problem. You are well within your refund period so you can cancel here and you will be refunded instead. https://wordpress.com/me/purchases/
Hope that helps. Please let us know if you have any more questions.
- The topic ‘wrong site payment’ is closed to new replies.
WordPress.com Forums 