Wrong WordPress account attached

  • Unknown's avatar
    alderechoonline · Member ·

    Hi!

    I wrote to you about a month ago about a password recovery for the account Periodico Al Derecho (www.alderecho.org). The account was attached to the email address of a person who is no longer the administrator, and so I wrote to you from the email address (email visible only to moderators and staff), to change it. I gave you at first the email address (email visible only to moderators and staff), however, it couldn’t be used because it was blocking the email with the link for the password recovery, so we changed it to (email visible only to moderators and staff).

    Thte thing is that the last email address mentioned above wasn’t attached to that account, but instead, was attached to this one from which I’m writing to you right now, a whole new account. Nevertheless, (email visible only to moderators and staff) remained attached to alderecho.org. I need this to be corrected as soon as possible, because I already received an email asking me to update my card details, or the subscription will be cancelled, and I haven’t been able to access to alderecho.org in order to update them.

    I appreciate in advance your quick response.

    Sincerely,

    María Juliana Rodríguez
    Community Manager
    Periódico Al Derecho
    Facultad de Derecho – Universidad de los Andes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    pavanraheja · Member ·

    Hello ,
    You will have to login using the username which is associated to http://www.alderecho.org , and you should be able to manage your purhcases. Anyways I am tagging the staff , so they should be able to help you ahead

    https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

    Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • supernovia · Staff ·

    Thanks @pavanraheja :) Your advice is good so far.

    @alderechoonline are you having trouble changing your address at https://wordpress.com/me/account ?

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