Wrongful Charge

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  lkjkj · Member · Mar 24, 2015 at 1:46 pm

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  I have been wrongfully charged for a service linked to WordPress and need to speak to someone but can’t find any direct contact information for this issue.

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  elzrjose · Member · Mar 25, 2015 at 11:09 am

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  Hi there!

  Sorry to hear about that. I have tagged this thread for a Staff follow-up. Please subscribe to this thread so you are notified when they reply and please be patient while waiting.

  WordPress.com does not have phone support at this time. You can contact them through their contact page here: http://support.wordpress.com/contact/

  Here’s a helpful article on how to get help from WordPress.com Support Staff:

  Contact WordPress.com Support

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  pmciano · Member · Mar 25, 2015 at 1:55 pm

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  @lkjkj

  I don’t see any charges associated with your WordPress.com account:

  https://wordpress.com/me/billing

  Do you have any other WordPress.com user accounts this charge may be associated with?

  Once you give me some additional clarification, I will be more than happy to continue addressing your issue.

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  lkjkj · Member · Mar 26, 2015 at 7:59 pm

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  This is not the primary account that I use. I created this account to double check that I had not given out my credit card information when making my primary account. My primary account does not have any charges listed either. The charge is not from WordPress, it is from an extension called Elegant Themes, which I traced back to WordPress as it is commonly used for WordPress and advertises towards its users. I am concerned that my information was taken from WordPress by this site. I have contacted them for a refund but am trying to ensure that my information is not given out to any additional sites.

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  timethief · Member · Mar 26, 2015 at 8:21 pm

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  it is from an extension called Elegant Themes,

  Elegant themes is an independent company http://www.elegantthemes.com/ It provides theme for purchase for use on WordPress.ORG software installs. This is not a WordPress.COM issue.

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  pmciano · Member · Mar 27, 2015 at 7:25 pm

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  @lkjkj

  @timethief is correct.

  Elegant Themes is not associated with WordPress.com. They provide products for self-hosted, WordPress.org installations.

  Please visit the following link for a clear explanation of the differences between WordPress.com and WordPress.org:

  WordPress.com vs. WordPress.org

  If you have a question regarding a charge from this provider, you will need to contact them to rectify the issue.

  If you have any questions regarding WordPress.com, please let us know.