WS HACKED

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  crossourpawsrescue · Member · Dec 23, 2022 at 10:01 pm

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  Our website was hacked several days ago and we need help locating it.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  bookstooge · Member · Dec 23, 2022 at 10:25 pm

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  What is the url of the website in question?

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  crossourpawsrescue · Member · Dec 24, 2022 at 3:30 am

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  crossourpawsrescue.com

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  staff-totoro · Staff · Dec 26, 2022 at 11:37 pm

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  Hi there,

  We can’t help directly because we don’t host crossourpawsrescue.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host (Dreamhost) uses the open-source variant of the WordPress platform (sometimes called “WordPress.org”) which functions differently than what we offer here on WordPress.com.

  The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!