WSOD on store. Cannot access anything
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Hi
Our website suddenly crashed. All our subscriptions are in place. Our hosting provider is Automattic, which is internal hosting of WordPress. Have no access to that also. Can anybody help ?WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there – I was able to check your site with you. The good news is I do find it working currently. Can you let me know if you find otherwise?
Once your site has recovered we always recommend reviewing the PHP Logs here (which you may already know): https://wordpress.com/site-monitoring/littlecherrymom.com/php
That’s going to help you identify errors and what’s causing them. Once you have that information, because you have a Business plan with us, you can always start a chat with us to get our insight and guidance on next best steps, or you can go directly to the theme or plugin creators to get their help since they will always to be the best experts on the performance of their creations.
One thing that stands out to me as I look at the activity on your site was that the WordFence Security plugin was installed and activated around the same time your site crashed. It’s a long series of lists here, but we’ve identified that specific plugin (toward the bottom of the page) to cause real issues for sites hosted here on WordPress.com. I see it’s been deactivated now, which is great.
An important follow up question we would like your help with: Was there a specific security concern that the existing plugin arrangement wasn’t managing well for you?
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