www.chriscosbey.com trouble installing WooCommerce

  • Unknown's avatar
    aojduo · Member ·

    I successfully installed WOoCommerce on my http://www.chriscosbey.com site once as I am using elementor pro. Unfortunately after this none of my pages would load so I uninstalled WooCommerce. I also (before uninstalling that), deactivated any and all plugins but still no go. So Elementor help told me ‘there are supposed to be 755 permissions in the root directory (wp-admin and wp-content) and other files of the root directory and the .htaccess file should have 644 permissions’ and to get Yahoo small business to fix this. They in turn said it wasn’t an option that WordPress should help me so I am asking you to please check this out and fix if needed or recommend the next. I wanted to use WooCommrce to sell my CDs for Christmas but this is making that window shrink. Please help!

  • kokkieh · Staff ·

    Hi there,

    Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

    Please contact support for the plugin you’re using directly for help with this.

    If you’re using the free version of WooCommerce you can post in their community forum, here:

    https://wordpress.org/support/plugin/woocommerce/

    Or if you’re using any premium add-on downloaded from WooCommerce.com you can reach live chat and email support here:

    https://woocommerce.com/my-account/create-a-ticket/

    And for Elementor you can reach their support at https://elementor.com/support/

    For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

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