www.dnkportugal.no

  • Unknown's avatar
    janpetrushagberg · Member ·

    Hi,
    I have two problems.
    1) Our website: http://www.dnkportugal.no, has had too many contributors who have used different passwords. We have to reorganize it all from the beginning. What can we do? – Today only the administrator comes in. – su: (email visible only to moderators and staff) –
    2) By mistake, the entire main menu was deleted a week ago. Can it be found and established. The submenus still exist.
    su asap Jan Petrus Hagberg ((email visible only to moderators and staff))

  • staff-totoro · Staff ·

    Hi there,

    Our website: http://www.dnkportugal.no, has had too many contributors who have used different passwords. We have to reorganize it all from the beginning. What can we do? – Today only the administrator comes in. – su: (email visible only to moderators and staff) –

    I’m not sure I understand your question. You are referring to the contributors here? https://wordpress.com/people/team/dnkportugalno.wpcomstaging.com

    If so they set their own passwords, so you are not able to change those from your end. Did you mean some other list of contributors instead?

    By mistake, the entire main menu was deleted a week ago. Can it be found and established. The submenus still exist.

    Although we do keep regular backups of your site (here: https://wordpress.com/backup/dnkportugalno.wpcomstaging.com) but these are full site backups. You could use one to roll your entire site back to how it was a week ago.

    However, there is not a way to restore that menu change specifically. The only way to get it back is to send the entire site back to how it was a week ago, which may mean you will lose anything that has been changed on your site in the time since you deleted your menu.

    Give that limitation, it may be faster/easier to just set up the menu again, rather than restore the entire site from a week-old backup.

    Hope that helps. Please let us know if you have any more questions.

  • staff-totoro · Staff ·

    Hi again,

    I forgot to mention that this is the support forum for our free sites, but your Business Plan upgrade includes priority live chat support that you can access 24 hours a day (except major holidays)

    With this in mind you are encouraged to reach out to us here, and we can take a closer look at your issue in realtime. No need to wait for a reply in the forums: https://wordpress.com/help/contact

  • Unknown's avatar
    janpetrushagberg · Member ·

    Please
    I need help as keymaster/administrator to enter our website: http://www.dnkportugal.no
    because we have caos to organize the passwords. Can you help me start up again with wright password, or a new ?

  • staff-doublebassd · Staff ·

    Hi there,

    Since you have a Business plan, you have access to our live chat support. Please start a chat session from the link below and we’ll help you resolve the issue you’re having in real time.

    https://wordpress.com/help/contact

    Thanks,

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