www.makeyourmarkpens.com – I am unable to access my site

• 

  mthalderman · Member · Sep 2, 2018 at 9:29 pm

  • Copy link
  • Add topic to favorites

  I can not gain access to my site. I have the password and correct email, but states does not exist.

• 

  kokkieh · Staff · Sep 3, 2018 at 7:30 am

  • Copy link

  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://codex.wordpress.org/Resetting_Your_Password

  For more help with this, please post in https://wordpress.org/support/ or contact your hosting provider instead.