www.mindhealthbodyclinic.com.au

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  marksmallbusinessvision · Member · Apr 21, 2023 at 7:05 am

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  Hi,

  My name is Mark Beaton and I am writing on behalf of a client.

  He is going through a messy separatation from his ex-partner and she has changed the password of the wordpress.com account where his website is hosted.

  She has also setup 2FA on the phone so he cannnot perform the usual password reset.

  We’re after some advice to get access to his WordPress.com account so he can update the details to ensure his business website is protected and secure.

  He is able to provide official government documents to verify his identity and ownership of the business.

  Any advice would be appreciated.

  I can be contacted at (email visible only to moderators and staff).

  Thank you.

  Kindest regards,

  Mark

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Apr 22, 2023 at 10:04 am

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  Hi Mark –

  Thanks for getting in touch. I tried to look the site up in our system and do not see it registered to any account. There is no active hosting provider, and the site does not work at this time.

  Generally speaking if a site existing on WordPress.com at some point in time we would be able to see that connection.

  My guess is that this site was set up on an open source WordPress installation. Your client could talk to the previous hosting provider and ask if they have any back ups of the site, and request a file of that, and then move the site to a better environment like us here at WordPress.com. I understand they do not have access any longer, but they should be able to prove ownership by providing the hosting company with the transaction details from the most recent payment.
  
  Additionally, you can update the credentials for the WordPress site with these steps:

  https://www.wpbeginner.com/beginners-guide/how-to-change-your-password-in-wordpress/

  I know that’s not super helpful information but perhaps it will get y’all headed in the right direction. Wish I could provide more information.

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  marksmallbusinessvision · Member · Apr 29, 2023 at 5:07 pm

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  Hi Zinnia,

  Hope all is well.

  Thank you for looking into that.

  The correct URL is:

  https://www.mindbodyhealthhub.com.au/

  Can you please double check if this account is hosted at WordPress.com?

  Is there a way to get into PHPMyAdmin to update password if we cannot access WordPress.com?

  Thank you very much for your help Zinnia.

  Hope you have a great day :)

  Kindest regards,

  Mark

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  staff-doublebassd · Staff · Apr 29, 2023 at 6:12 pm

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  Hi there,
  
  This is indeed a site hosted on WordPress.com under a different WordPress.com account, megdavern0795. Do you have access to that account?
  
  If you don’t have access to your account or forgot the password, you can request a new password by entering your email address here:

  http://wordpress.com/wp-login.php?action=lostpassword

  
  If you have the credentials, you can get into PHPMyAdmin since the site is connected to a Business Plan: https://wordpress.com/support/phpmyadmin-and-mysql/
  
  If you do not, you could fill out our account recovery form, we’ll see what we can do to assist you in regaining access to the account.

  You can use the transaction ID on your bank statement from when you purchased the upgrade to submit the account recovery form.

  If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com

  Please visit our support page for more information on recovering your account.

  Thanks!