"www" prefix not working for webpage

  • Unknown's avatar
    tsivak · Member ·

    Hello,

    When I enter http://www.timsivak.com into the address bar, my website doesn’t work. But, when I enter timsivak.com, it works. Does anybody know of any solutions to this problem?

    I’m planning on making some business cards with my website, and I would like to set it up so my website is accessible whether the prefix “www” is included, or not.

    I think that many people still have the tendency enter the www prefix.

    Thanks,
    Tim

    The blog I need help with is: (visible only to logged in users)

  • avydun · Staff ·

    WordPress.com should automatically handle the redirection from www to non-www version for all WordPress.com sites.

    Your site seems to be affected, and I am not sure why. https://timsivak.com works, but https://www.timsivak.com does not as you say.

    I have added a tag “modlook” to this topic. One of the members from the WordPress.com staff/WordPress.com Happiness Engineers should be able to help you with this.

  • staff-zinnia · Staff ·

    Hi Tim –

    strikebuys is correct. The www and non-www version of the domain should work. I’ll take a look to see what is going on and report back. Hang tight.

  • Unknown's avatar
    tsivak · Member ·

    Ok thank you. FYI I just checked and it still doesn’t work.

    Cheers,
    Tim

  • staff-zinnia · Staff ·

    Hi Tim –

    The issue here is the text record that got added to the domain.

    I’ve removed that text record and now the www version of timsivak.com redirects properly. Please give that a try and verify that you’re able to see that as well.

    Here are the instructions to add your Google verification: https://en.support.wordpress.com/webmaster-tools/

    Write back with any other questions.

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