www.smokecontrolsolutions.com – uncontactable

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  paulgardnersmokecontrolsolutionscom · Member · May 17, 2021 at 10:10 am

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  The above site has disappeared from WP, and no access to the Admin portal either??? How can I restore the site?

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  a18s · Member · May 17, 2021 at 12:18 pm

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  Hi again,

  Thanks for providing your site URL. It looks like your site is not hosted with WordPress.com, but elsewhere, and it is indeed offline.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on their servers.

  Have you already tried getting in touch with your hosting provider for help with this? Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this problem.

  For sites like yours using the open source WordPress.org software, you can find support for that at: https://wordpress.org/support/forums/

  Or, you’d be welcome to migrate your site to our services. You can find our pricing here:
  https://wordpress.com/pricing

  I hope that helps, otherwise let us know :)