X Theme upload

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  abrightdrive · Member · Sep 27, 2017 at 9:41 pm

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  I purchased the X Theme and downloaded it. When I try and upload it onto wordpress it says that it cannot upload because it is ‘unknown’

  The blog I need help with is: (visible only to logged in users)

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  pauloeaquino · Staff · Sep 27, 2017 at 11:09 pm

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  Hi @abrightdrive,

  X Theme is a theme for self-hosted WordPress sites, not WordPress.com hosted sites. You are currently in the WordPress.com Support Forums, which is where we give support for WordPress.com hosted sites only.

  Support for self-hosted WordPress sites (which is what you currently have) can be found in here in these forums:
  https://wordpress.org/support/

  You’ll need to setup a WordPress.org account if you don’t already have one. You can do that here:
  https://login.wordpress.org/register

  I also recommend reading up on the differences between WordPress.com and WordPress.org:
  https://en.support.wordpress.com/com-vs-org/

  I personally own X Theme myself too and have been using it on my self-hosted site. If you redirect your question to the WordPress.org support forums (as I’m also a registered member there too), I would be more than willing to help you out there :)

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  abrightdrive · Member · Sep 28, 2017 at 12:13 am

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  Thanks so much for responding! I already set up the .org account and will be asking my question there. Hopefully you can still help me!

  Nadelia

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  abrightdrive · Member · Sep 28, 2017 at 12:26 am

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  Hi pauloeaquino,

  I found the “support” section on the .org but cannot find where to post my question.

  Abrightdrive

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  pauloeaquino · Staff · Sep 28, 2017 at 1:36 am

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  First, if you haven’t installed the latest version of WordPress on your site, I would start by posting a question here in regards on how to do that:
  https://wordpress.org/support/forum/installation/
  I, or anyone available, can walk you through it from there.

  Also, I forgot to mention, X Theme has its own support forum as well. You can find anything related to this theme here:
  https://theme.co/apex/forum/t/how-to-get-support/288