xanga import problem

suu4leaf · Member · Jan 24, 2014 at 1:11 pm
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I’ve been importing my xanga and when I come back to upload a new file it always says it’s processing the previous import. It’s been weeks now.

The blog I need help with is: (visible only to logged in users)
jackiedana · Member · Jan 24, 2014 at 11:25 pm
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I have reset your importer for you. You can try your import again at any time.

For further instructions on how to do a Xanga import, please see:
http://en.support.wordpress.com/import/import-from-xanga/

Note that you must open the .zip export folder you get from Xanga and import ALL of the files included in the .zip folder individually.
suu4leaf · Member · Jan 25, 2014 at 9:51 am
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Thank you very much!
jackiedana · Member · Jan 27, 2014 at 6:19 pm
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You’re welcome!
suu4leaf · Member · Feb 7, 2014 at 2:33 pm
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Hi I am afraid the same problem occurs again… After you’ve reset for me I uploaded another new file and it got stuck again at that processing page. I’d uploaded 16 files until this happened. I still have 3 more files to upload but it won’t let me…
jackiedana · Member · Feb 7, 2014 at 4:59 pm
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I’ve reset the importer for you again. If it happens again, you might try a different browser to see if that helps, and please post here immediately, as individual Xanga imports should process within just a few minutes.
suu4leaf · Member · Feb 9, 2014 at 10:27 am
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Thanks. This is happening again. I was using Firefox. Can you please reset for me then I will try using Chrome… thanks again
jackiedana · Member · Feb 10, 2014 at 6:43 pm
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Sorry for the delay. I have reset your importer for you again. Let me know how it goes.
suu4leaf · Member · Feb 15, 2014 at 4:04 am
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It’s not working… even if I tried using Chrome. Is it possible that I have exceeded the storage quota? I am able to post new posts though. Thank you so much again.
jackiedana · Member · Feb 17, 2014 at 5:58 pm
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I’m sorry to hear you’re still having trouble with your import. You’ve currently used only 1% of your storage space on WordPress.com, so it’s not a matter of space.

Some users run into issues with imports, and we are happy to reset the process when it happens. If you continue to run into this issue, I’d be happy to attempt an import on my end if you can upload your .zip export folder to a file sharing service like Dropbox so I can access it.
suu4leaf · Member · Feb 19, 2014 at 3:04 pm
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https://www.dropbox.com/sh/bawl7zj7tzbvz6w/WUDoAjWCt6

These are the 3 files I haven’t been able to upload. I’ve also included the original zip folder with everything in it. Thank you very much!
jackiedana · Member · Feb 19, 2014 at 9:23 pm
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I am looking into why this import isn’t working, and will keep you posted.
jackiedana · Member · Feb 20, 2014 at 5:59 pm
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We’ve fixed up everything and your import seems to be working now. Please check your site and let me know if it looks okay.
suu4leaf · Member · Feb 23, 2014 at 3:28 pm
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Thanks I tried uploading a new file but no email notification and still processing page
jackiedana · Member · Feb 24, 2014 at 5:08 pm
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Thanks for letting me know. I’m still working on this for you and will let you know when it’s resolved. I appreciate your patience.
jeremeylduvall · Member · Feb 26, 2014 at 4:30 pm
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Hi!

We’ve put a fix in place that should resolve this issue. Can you give it another try and see if you’re still experiencing trouble?
suu4leaf · Member · Mar 2, 2014 at 8:16 am
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Thanks! Seems working OK now
jeremeylduvall · Member · Mar 4, 2014 at 3:08 pm
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Great to hear! Let me know if you run into any trouble.

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