Xero credit notes not posted from WooCommerce

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  financemanu · Member · Aug 10, 2021 at 9:22 am

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  Hi

  When an order is placed, an invoice is created in xero.

  When an order is refunded, a credit note should be created in Xero but it doesn’t instead.

  Is there a particular setting I should check out?

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  staff-totoro · Staff · Aug 10, 2021 at 8:00 pm

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  Hi there,

  It sounds like you are needing help with the WooCommerce plugin, but have landed on the support forum for WordPress.com sites instead. Can you please report this issue to WooCommerce support by asking here? Thanks!

  https://wordpress.org/support/plugin/woocommerce

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  financemanu · Member · Aug 11, 2021 at 8:03 am

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  I know, I wanted to contact WooCommerce support but I have been re-direct here for no reason? As WooCommerce is now part of WordPress? It’s a joke as I had to create a brand new WordPress account for no reason.

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  staff-mckluskey · Staff · Aug 11, 2021 at 9:33 am

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  Sorry if that was confusing. You will log into WooCommerce with your WordPress.com account; it’s just that these specific support forums are for WordPress.com-hosted sites.

  I hope you were able to find help with your issue.