xml-file for backup comes up 0kb
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Hello,
I’m trying to do a backup but the export site function is not working properly; it’s generating 0kb files. Tried it with several browsers, all 0kb. I need the xml file to go to a WordPress blog under a new URL. Can you help me generate the backup file please.The blog I need help with is http://chuijbregts.wordpress.com/
Thanks
ChantaliaansThe blog I need help with is: (visible only to logged in users)
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Hello there,
I can’t tell if you succeeded created an XML backup file using this guide or not http://en.support.wordpress.com/export/If you have not succeeded type modlook into the sidebar of this thread for Staff help. Then subscribe to the thread so you are notified when they respond.
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thanks timethief. I tried it like that and then the file comes back empty with 0kb. So it didn’t help me so dar.
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I just tagged it ‘mod look’ timethief, so I will just wait and see. Thanks a lot. Was my first time here, so didn’t know how to get support from the WP team
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Hi @chantal,
Just to be clear, you’re navigating to Tools -> Export on chuijbregts.wordpress.com. Is that correct? It looks like currently, you have quite a bit of content. I was able to successfully export the file, and it was sent to me in a .zip file through email. When I unpacked that zip file, there were six .xml files that were full of content. Can you confirm this is how it’s working on your side?
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I went to the site you mentioned, and yes, I think that is the zip file I need. Can you e-mail it so me Jeremy
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Hi there,
I went ahead and sent the backup zip file to the email address on your account. Please try importing all of the files in the zip file!
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Jeremy, I think it got lost in my Spam, can you e-mail it to (email visible only to moderators and staff)?
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Sorry Jeremy, it doesn’t seem to come through… I havent received any, not in spam or in normal inbox.
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Hi!
I went ahead and resent a completely new email from help@wordpress.com. Can you see if you receive that? Just a note, emails from that address occasionally get hung up in filters like Gmail’s Social filter.
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Hi Jeremy, something must go wrong on your end of the e-mail, I haven’t received anything. Can you send it again and then tell me where you send it to please. I need it asap.
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Hi Chantal,
I have resent the file to the email address you mentioned earlier in the thread. Please note, it will be completely separate from the email notification you receive for this message. It will come from help@wordpress.com and may be caught by your spam filter.
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