xml-file for backup comes up 0kb

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  chuijbregts · Member · Apr 1, 2014 at 8:47 am

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  Hello,
  I’m trying to do a backup but the export site function is not working properly; it’s generating 0kb files. Tried it with several browsers, all 0kb. I need the xml file to go to a WordPress blog under a new URL. Can you help me generate the backup file please.

  The blog I need help with is http://chuijbregts.wordpress.com/

  Thanks
  Chantaliaans

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 9, 2014 at 4:54 am

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  Hello there,
  I can’t tell if you succeeded created an XML backup file using this guide or not http://en.support.wordpress.com/export/

  If you have not succeeded type modlook into the sidebar of this thread for Staff help. Then subscribe to the thread so you are notified when they respond.

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  chuijbregts · Member · Apr 10, 2014 at 9:03 am

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  thanks timethief. I tried it like that and then the file comes back empty with 0kb. So it didn’t help me so dar.

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  chuijbregts · Member · Apr 10, 2014 at 9:05 am

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  I just tagged it ‘mod look’ timethief, so I will just wait and see. Thanks a lot. Was my first time here, so didn’t know how to get support from the WP team

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  jeremeylduvall · Member · Apr 11, 2014 at 4:51 pm

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  Hi @chantal,

  Just to be clear, you’re navigating to Tools -> Export on chuijbregts.wordpress.com. Is that correct? It looks like currently, you have quite a bit of content. I was able to successfully export the file, and it was sent to me in a .zip file through email. When I unpacked that zip file, there were six .xml files that were full of content. Can you confirm this is how it’s working on your side?

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  chuijbregts · Member · Apr 12, 2014 at 6:05 am

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  I went to the site you mentioned, and yes, I think that is the zip file I need. Can you e-mail it so me Jeremy

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  jeremeylduvall · Member · Apr 13, 2014 at 3:30 pm

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  Hi there,

  I went ahead and sent the backup zip file to the email address on your account. Please try importing all of the files in the zip file!

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  chuijbregts · Member · Apr 15, 2014 at 10:00 am

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  Jeremy, I think it got lost in my Spam, can you e-mail it to (email visible only to moderators and staff)?

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  jeremeylduvall · Member · Apr 15, 2014 at 4:48 pm

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  Hi Chantal,

  I have resent the file to the address you mention!

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  chuijbregts · Member · Apr 18, 2014 at 9:18 am

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  Sorry Jeremy, it doesn’t seem to come through… I havent received any, not in spam or in normal inbox.

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  chuijbregts · Member · Apr 18, 2014 at 9:19 am

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  (email visible only to moderators and staff)

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  jeremeylduvall · Member · Apr 18, 2014 at 1:48 pm

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  Hi!

  I went ahead and resent a completely new email from help@wordpress.com. Can you see if you receive that? Just a note, emails from that address occasionally get hung up in filters like Gmail’s Social filter.

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  chuijbregts · Member · Apr 30, 2014 at 10:56 am

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  Hi Jeremy, something must go wrong on your end of the e-mail, I haven’t received anything. Can you send it again and then tell me where you send it to please. I need it asap.

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  jeremeylduvall · Member · Apr 30, 2014 at 1:52 pm

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  Hi Chantal,

  I have resent the file to the email address you mentioned earlier in the thread. Please note, it will be completely separate from the email notification you receive for this message. It will come from help@wordpress.com and may be caught by your spam filter.