XPS Shipping not recieving WooCommerce orders

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  gbpetshay · Member · Nov 1, 2023 at 8:45 pm

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  We have an online WooCommerce shop. We use the XPS shipping plugin to ship out our products. Monday we noticed the orders are not showing up on XPS. I contacted XPS and they pulled a log of the data gathered and it says ”statusCode’ => 500 and “There has been a critical error on this website.

  Our hosting provider repaired the database according to the error log and updated the PHP for the domain. I reverted the website back to a backup from Thursday and I still don’t see that the problem is fixed.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-totoro · Staff · Nov 3, 2023 at 12:22 am

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  Hi there,

  It sounds like you need help with the WooCommerce plugin but have landed on the support forum for WordPress.com sites instead.

  We don’t offer WooCommerce on WordPress.com (unless you are upgraded to our WordPress.com Business or eCommerce Plan) so we are not your best point of contact, but the good news is that help is available by contacting WooCommerce staff here:

  https://wordpress.org/support/plugin/woocommerce

  Thanks!