yearly fee

• 

  altuspresby · Member · Feb 25, 2019 at 8:20 pm

  • Copy link
  • Add topic to favorites

  I would appreciate a contact number or email address to visit about the yearly fee and being charged twice within 2 days of each other.

• 

  tifanne83 · Member · Feb 25, 2019 at 8:41 pm

  • Copy link

  Hi There,

  WordPress.com does not have a call center so there is no phone number to call. Here is a link from the support pages with the different help options available to you.

  Contact WordPress.com Support

  If the payment was for a plan, you would have the option for Live Chat support:

  https://en.support.wordpress.com/live-chat/

  I have also tagged this for a staff response.

  Hope that helps.

• 

  staff-doublebassd · Staff · Feb 26, 2019 at 1:27 am

  • Copy link

  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!