Yearly offer subscription TL155 payment declined?

  • Unknown's avatar
    textandheal · Member ·

    1st time while paying through debit card / master card:-

    The transaction was decline. Please contact support quoting error AXLZNE

    2nd time
    Purchases are currently disabled. Please contact us to re-enable purchases.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-doublebassd · Staff ·

    Hi there,

    I checked your account, and your ability to purchase upgrades has been disabled. You should’ve received a notification on your dashboard regarding this. We cannot assist you in the forums, but click on the notification in your dashboard to reach our payments staff.

    Our Billing Support team handles inquiries about this. You can contact them for assistance using the link in your dashboard: “Purchases are currently disabled. Please contact us to re-enable purchases.” You can also send an email directly to billingsupport@wordpress.com as well.

    Thanks!

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