Yes. Is the website I transferred here?
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I transferred a website from another registrar- I think. At least they say they no longer have it so I think WordPress has it. I just don’t know how to find it.
Site: (email visible only to moderators and staff).
WP.com: Yes
Correct account: Yes -
I transferred a website from another registrar- I think. At least they say they no longer have it so I think WordPress has it. I just don’t know how to find it.
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Hi there,
If you’re referring to kidskountrykennel.com, then you transferred that domain here on WordPress.com on August 5th. Then, on the same day, you canceled the domain and got a refund.
Right now your domain is in redemption and we have sent you a manual payment (twice) to proceed with its recovery.
Do you want me to resend you that payment link again?
Please note that once your domain expires, it can be unavailable for up to 90 days. Once it goes back on the market, anyone can register it.
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YES please. I just got confused on august 5. I will pay immediately. Please resend it.
I’m not sure if I’m getting the emails- where will it come from? And how much do I pay? -
I have emailed you the payment form. When you have submitted the payment please reply here and I’ll restore the domain.
The payment form has been emailed to the address associated with your WordPress.com account. You can find it here: https://wordpress.com/me/account
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Hello there,
I see you reached out here also: https://wordpress.com/forums/topic/my-website-title-kidskountrykennel-com/
I’m checking in to see if you received our email as above?
Many thanks.
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Hello there,
Re: https://wordpress.com/forums/topic/my-website-title-kidskountrykennel-com/
But now I have my website name in the cart, but I guess I mistakenly put an “s” that doesn’t belong there. I can’t find a way to correct it in the cart before I order. Can I correct it or do I just start all over?
You would need to remove the domain from the cart and then you would need to search for a new a domain via Upgrades > Domains > Add new should it be available.
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Can you please send the redemption email one more time. My daughter tried to help me and I just bought something- maybe a plan? But I do want to redeem the site kidskountrykennel.com while the sale is on please and sorry. I couldn’t pay to redeem it yet and now I can’t find the email you sent.
Thanks for your patience with me.
I can use the sale? Or no? -
I have sent a payment request for the total of $98 to the email address on your account.
Once the payment is sent, please reply here to let us know, and we will recover kidskountrykennel.com.
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I just wanna make sure my website will be here if I pay for redemption. I transferred it here and wanna make sure that is what I’m paying for- not just the domain.
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I just wanna make sure my website will be here if I pay for redemption. I transferred it here and wanna make sure that is what I’m paying for- not just the domain.
What we’re helping you with is recovering your domain name, nothing else.
Purchasing a plan here does not transfer your website and its contents to WordPress.com. You need to export your site data from your old site and import it to WordPress.com by following the steps here:
https://transferto.wordpress.com/self-hosted-wordpress-org/2/
Looking up your site via the Internet Archive, it looks like you may have had your site with LinkNow previously.
You would need to contact them to make sure you can still access your previous site files, then process an export file on that site, then import that file to your WordPress.com site. You need to do this before you cancel your previous hosting account as the site’s media files will not be included in an export file – they get imported to your site when you run the importer and the original files need to be accessible.
Again, we’re only helping you recover the domain of your site – let us know when you’ve paid that $98 invoice we sent and we can get your domain back.
Let us know if you have any questions in the meantime.
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