"You don't have any WordPress sites yet"

• 

  livetosweet · Member · Nov 11, 2021 at 2:55 pm

  • Copy link
  • Add topic to favorites

  I’m signed in to my account, and can’t access the dashboard. I’m getting a message that says “You don’t have any WordPress sites yet”

  I do have a WordPress site–any idea what’s wrong?

• 

  aleone89 · Staff · Nov 11, 2021 at 3:23 pm

  • Copy link

  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

• 

  livetosweet · Member · Nov 11, 2021 at 3:26 pm

  • Copy link

  Dessert Recipes from Scratch

  Website is up and working, I just can’t access through WordPress.

  Thank you!

• 

  helper-heroponriki · Member · Nov 11, 2021 at 4:10 pm

  • Copy link

  Thanks for clarifying. You’re trying to login via WordPress.com, but your site is not hosted with us and instead a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

  You need to log into your site via this URL:

  https://livetosweet.com/wp-login.php

  If you want to manage your website using the dashboard here at WordPress.com, you would need to install the Jetpack plugin and connect to your WordPress.com user account. You can read more about how to get started with Jetpack here: https://jetpack.com/support/getting-started-with-jetpack/

  Hope that clarifies things!

• 

  livetosweet · Member · Nov 11, 2021 at 4:26 pm

  • Copy link

  Ah, that explains it. I deactivated jetpack and didn’t realize it would have this effect. Thanks so much for your help!