You guys screwed up

  • Unknown's avatar
    muscledup · Member ·

    I need a refund for a 99 dollar purchase on a debit card i never made nor anyone in my household made. This needs to be fixed and refunded immediately. You guys are next to impossible to get ahold of for disputes such as this and i need this remedied.

    The blog I need help with is: (visible only to logged in users)

  • hacchism · Staff ·

    Hi there,

    This thread is tagged by someone for staff’s assistance. Someone of staffs will look into your account so please wait for a moment. While waiting, please make sure that the account you are posting here with is the account which is associated with your uncertain purchase.

    Thanks for your understanding and patience in advance.

  • Unknown's avatar
    timethief · Member ·

    @muscledup

    Hi there,

    That’s the value of a Premium upgrade for one year which is annually renewable.

    To save you time post the relevant details please. Which upgrade, which site URL and which username account is this about, please?

    How many username accounts and sites do you have? Maybe you failed to cancel one and disable auto renew.

    Canceling and Refunding Purchases
    https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

    Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

    To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

    Please subscribe to this thread so you are notified when Staff respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • staff-zinnia · Staff ·

    Hello –

    I’ll be happy to help sort this out. First, we need to get you signed in to the correct account so that I can find the charge. There is no history of any upgrade made to this user account.

    All renewals and charges generate an automated emailed receipt. Do you have that email? DO NOT share any details from the purchase here, this is a public forum. It is safe to share which site address is mentioned on the purchase though, and I should be able to find the charge with that information.

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