you keep ignoring me

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  joewade · Member · Feb 19, 2012 at 6:29 am

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  I emailed you. I paid for a package on the wrong website ten days ago. I bought the exact same package for the other website. I want the other package removed and my money credited to my card. Why don’t you have a customer support number? I thought this was the good company, the professional one.

  The blog I need help with is: (visible only to logged in users)

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  justpi · Member · Feb 19, 2012 at 6:40 am

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  Hi,
  This is a peer-to-peer support forum: you’re mostly talking to experienced fellow bloggers volunteering, not to WP representatives.

  The preferred route for contacting WP staff is the Support contact form:
  http://en.support.wordpress.com/contact/
  Before contacting them this way, check your spam folder.

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  raincoaster · Member · Feb 19, 2012 at 6:57 am

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  You didn’t email me. Next time enclose a twenty dollar bill.

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  davidderrick · Member · Feb 19, 2012 at 9:02 am

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  But if you use the Support form, you are unlikely to get a reply. That’s a statistical fact.

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  raincoaster · Member · Feb 19, 2012 at 9:20 am

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  You missed the detail that he paid. If you pay, you get staff attention.

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  davidderrick · Member · Feb 19, 2012 at 10:13 am

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  I pay and I don’t. What I am I doing wrong?! Should I identify myself in some way?

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  raincoaster · Member · Feb 19, 2012 at 10:22 am

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  If you have a problem with an upgrade you’ve paid for, say that.

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  1tess · Moderator Emeritus · Feb 19, 2012 at 1:14 pm

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  @raincoaster,

  I (politely) spammed your (humorous but) unnecessary $20 comment.

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  1tess · Moderator Emeritus · Feb 19, 2012 at 1:16 pm

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  @davidderrick

  If you have a problem with an upgrade you’ve purchased, then please contact Support directly: http://en.support.wordpress.com/contact/

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  1tess · Moderator Emeritus · Feb 19, 2012 at 1:20 pm

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  @joewade

  As justpi noted, you must contact Support for a refund. We volunteers cannot help you.
  http://en.support.wordpress.com/contact/

  If you have already done so but have not yet received a reply, check the spam folder on your email—sometimes messages are mistakenly spammed.

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  justpi · Member · Feb 19, 2012 at 3:08 pm

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  @davidderrick:

  if you use the Support form, you are unlikely to get a reply. That’s a statistical fact.

  a) A reply to a privately sent mail will take longer than a reply to a ticket submitted via the Support contact form.
  b) How many users do you have “statistics” for? In my experience you always get a reply, just not as fast as you used to.

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  davidderrick · Member · Feb 19, 2012 at 3:29 pm

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  Well, in my experience, asking sensible stuff that is not relevant on the forums, not.

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  1tess · Moderator Emeritus · Feb 19, 2012 at 4:08 pm

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  The key answer to the OP’s question has been answered:

  • If one has a problem with a paid upgrade, including the need for a refund or the need to correct a mistake, then one must contact support to put in a support ticket.
    http://en.support.wordpress.com/contact/
  • wait for an answer
  • meanwhile check email spam filter (just in case)
  • note: don’t repeatedly send support tickets because that moves your answer farther down the queue
  • volunteers in the forums can neither make refunds on upgrades nor ameliorate “shoddy” service

  All that said, I’ll close this topic because that is all that can be done here.