you keep ignoring me
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I emailed you. I paid for a package on the wrong website ten days ago. I bought the exact same package for the other website. I want the other package removed and my money credited to my card. Why don’t you have a customer support number? I thought this was the good company, the professional one.
The blog I need help with is: (visible only to logged in users)
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Hi,
This is a peer-to-peer support forum: you’re mostly talking to experienced fellow bloggers volunteering, not to WP representatives.The preferred route for contacting WP staff is the Support contact form:
http://en.support.wordpress.com/contact/
Before contacting them this way, check your spam folder. -
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But if you use the Support form, you are unlikely to get a reply. That’s a statistical fact.
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If you have a problem with an upgrade you’ve purchased, then please contact Support directly: http://en.support.wordpress.com/contact/
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As justpi noted, you must contact Support for a refund. We volunteers cannot help you.
http://en.support.wordpress.com/contact/If you have already done so but have not yet received a reply, check the spam folder on your email—sometimes messages are mistakenly spammed.
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if you use the Support form, you are unlikely to get a reply. That’s a statistical fact.
a) A reply to a privately sent mail will take longer than a reply to a ticket submitted via the Support contact form.
b) How many users do you have “statistics” for? In my experience you always get a reply, just not as fast as you used to. -
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The key answer to the OP’s question has been answered:
- If one has a problem with a paid upgrade, including the need for a refund or the need to correct a mistake, then one must contact support to put in a support ticket.
http://en.support.wordpress.com/contact/ - wait for an answer
- meanwhile check email spam filter (just in case)
- note: don’t repeatedly send support tickets because that moves your answer farther down the queue
- volunteers in the forums can neither make refunds on upgrades nor ameliorate “shoddy” service
All that said, I’ll close this topic because that is all that can be done here.
- If one has a problem with a paid upgrade, including the need for a refund or the need to correct a mistake, then one must contact support to put in a support ticket.
- The topic ‘you keep ignoring me’ is closed to new replies.