You no longer have access to this site and its purchase

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  babalurien · Member · Sep 11, 2023 at 12:24 pm

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  Hi,

  Since yesterday, following an error from Jetpack, I have this error message: You no longer have access to this site and its purchases. I did follow the procedure in contact (sending an account recovery demand). Can someone tell me how long can it takes to fix the problem? I have no message yet from the support team, and need to access to the website ASAP.
  Thanks a lot,
  

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  babalurien · Member · Sep 12, 2023 at 6:33 am

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  Hi,

  I have this message, please help me

  You no longer have access to this site and its purchases. Contact support

  Thanks

  David

  Self-declared URL: http://www.chic-and-chic.com
  Jetpack: Unknown
  WP.com: Unknown

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  aleone89 · Staff · Sep 12, 2023 at 10:32 am

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  Hey there,

  Many thanks for reaching out.

  It looks like there’s something faulty with the theme. Out of curiosity, has the there been any custom development on the theme?

  In order to fix this, we would need to switch the site to a default theme, reconnect Jetpack – and then you would need to update or re-install the Astra theme, but this update/re-installation could wipe any custom development that’s taken place.

  Would you like to proceed with this fix?

  Many thanks in advance!

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  babalurien · Member · Sep 12, 2023 at 10:39 am

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  Hi thank you for your reply. Yes please do all you need to fix the problem… Will I get the same problem if I custom the theme ?

  Thanks agian

  Best

  David

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  supernovia · Staff · Sep 12, 2023 at 9:05 pm

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  Hi @babalurien, it ended up being the theme and its related plugin causing a problem. I think we’re 99% out of the weeds (just re-syncing now), and you should be able to use the site again.

  I would recommend contacting your theme’s support to sort out any issues before re-activating it. Hoping this helps!

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  babalurien · Member · Sep 13, 2023 at 5:27 am

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  Great ! Thank you very much

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  osefauslu · Member · Oct 14, 2023 at 10:44 pm

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  Hello,

  Since yesterday, I have this error message: You no longer have access to this site and its purchases. And I cant see my domain and purchased products page. I did follow the procedure in contact (sending an account recovery demand). Can someone tell me when support team fix the problem? I have no message yet from the support team.

  my website: https://osefauslu.com

  
  Best regards…

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  aisajib · Member · Oct 16, 2023 at 8:15 am

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  Hi @osefauslu

  I see that you sent a ticket, and one of us replied to your email yesterday. Could you check your inbox and reply there so that our support team can continue to assist you?

  Thanks!