You no longer have access to this site and its purchases.
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Hello
I have mailed many times help@wordpress.com
In my wordpress.com (https://wordpress.com/me/purchases) I have shown thisroundbracket.com
Domain Connection for roundbracket15.wordpress.com
You no longer have access to this site and its purchases. Contact supportIncluded with Plan
WordPress.com Business
Site Plan for roundbracket15.wordpress.com
You no longer have access to this site and its purchases. Contact support
If you do not support please it refund my moneyThe blog I need help with is: (visible only to logged in users)
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Hi there!
I had a look at your account, and it seems that you have canceled all three subscriptions you purchased. Because the subscriptions have been canceled, the domain roundbracket.com is no longer connected to your WordPress.com site.
You can see the details of the canceled subscriptions here: https://wordpress.com/me/purchases/billing.
If you’d like to keep using that domain with any of your WordPress.com sites, you will want to re-purchase any of our paid plans and connect the domain.
You can read more about our plans here:
https://wordpress.com/pricing/.
Was there any particular reason why you canceled the previous subscriptions?
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roundbracket.com is already connected to your site roundbracket15.wpcomstaging.com. If you want to connect it to this site instead, we will be happy to help you do that. Contact us.
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Hey there,
Thanks for reaching out.
Ok, so are you looking to move the domain roundbracket.com back to roundbracket.wpcomstaging.com?
When I did not get solutions after I canceled my subscriptions
Ok would you be willing to tell more about this? The reason why I ask is because we can look to get you back on your feet and get the site set up to what you want it to be.
To note, in order to have a custom primary domain – a paid plan would need to be on a site.
Looking forward to hearing from you!
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I want to re-continue it
I do not want to cancel it
When I did not get support after I cancel it -
Hey there,
Thanks for reaching back out.
I want to re-continue it
I do not want to cancel it
When I did not get support after I cancel itThat’s not a problem – this can be repurchased here.
What help did you need exactly? The reason why I ask is because I notice that All in One WP Migrate was installed on roundbracket.wpcomstaging.com – are you looking to migrate a site into WordPress.com?
We can look toward helping you and putting forward some next steps.
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Hey there,
It looks like you may have made use of an promotion we had running earlier on in the year.
That promotion has now expired, however, I am able to apply a 10% discount and this has been applied to the checkout, and the purchase can be completed here.
Once the purchase is complete, we can look to provide advice and some next steps.
Speak soon!
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Sorry I think I need other hosting provider
because wordpress.com not give proper support and now you are saying 10%
Thanks for your support
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I am asking for roundbracket15.wordpress.com this url not
Business plan Live Chat support
But I did not get any Live Chat support from your side -
Hello there!
When there are no paid plans on the site or account, the support options direct you to the Forum.
You can read more about accessibility for the Live Chat Support at the link shared below:
https://wordpress.com/support/live-chat/#how-to-access-live-chat-support
At times, there will be special promotions that can be utilised for purchases, in the form of coupons, etcetera, which run for limited time periods.
At this time, the 10% discount is available and can be re-applied to your checkout, if you would like to make a purchase of the Business plan, for your site.
I hope this has been helpful, but feel free to reach out if you have any further questions!
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Hello there @mailcf1bd6f128d !
Thank you for clarifying about that.
I’ve gone ahead and made sure, for you, that the domain name changes from
https://roundbracket15.wpcomstaging.comtohttps://roundbracket15.wordpress.com.I hope this has been helpful, but feel free to reach out if you have any further questions!
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Yes, WordPress.com does allow you to connect subdomains! We have a guide for how to do so:
A subdomain has an extra piece of text before your main domain. For example, if your domain is yourgroovydomain.com, you can create subdomains such as blog.yourgroovydomain.com and shop.yourgroovydomain.com which you can use with a separate website. This guide will show you how to connect a subdomain to your site. Getting Started A few items to point out before you begin: Decide on -
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Hi there!
Thank you for your message.
You can add subdomains to any paid subscription on WordPress.com. There’s no limit to the number of subdomains you can add. Each subdomain requires a domain connection subscription.
If you need any additional help, just let us know.
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