You no longer have access to this site and its purchases.

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  bfaulcon · Member · Oct 5, 2021 at 3:40 am

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  I was setting up my site and all of a sudden I started getting this error in my purchases page. My domain is still working but it says I don’t have any website when i try to open something in the backend. The URL of my site is http://princeteckcom.wordpress.com

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  bfaulcon · Member · Oct 5, 2021 at 3:41 am

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  Also I don’t have access to the live chat even though I have a business plan

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  aleone89 · Staff · Oct 5, 2021 at 8:51 am

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  Hello there,

  It looks like something went wrong with the Jetpack plugin there – which I’ve been able to fix.

  Can you tell me if any site migrations have taken place please?

  Also can you confirm you’re able to see this site in the WordPress.com account?

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  bfaulcon · Member · Oct 5, 2021 at 1:05 pm

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  Hi,

  Thanks for your help, my site is back and I am able to the site in WordPress.com account. About the migration, I exported the backup of the site through All in one migration plugin.

  Can you please tell me if there is any way I can reset the website on my domain?

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  bfaulcon · Member · Oct 5, 2021 at 1:22 pm

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  I have tried installing a new theme and now my site is displaying this error

  “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

  All themes in My themes section are gone and Now I am unable to install any other theme.

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  aleone89 · Staff · Oct 5, 2021 at 2:24 pm

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  Hello there,

  I can see the site is visible under the domain https://princeteck.com/

  I’m not seeing the critical error you mention there – can you confirm the URL you’re looking at there please.

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  bfaulcon · Member · Oct 5, 2021 at 3:05 pm

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  Hi,

  Thank you for your help. I sent you an email after my last message and my issue is resolved. Thank you for your help.