You no longer have access to this site and its purchases. Contact support

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  ectx · Member · Aug 10, 2024 at 6:12 pm

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   I no longer have access to my site (explorecentral.com) through my WordPress dashboard. When I go to my account > purchases, I see the message “You no longer have access to this site and its purchases. contact support.” for my business subscription. this happened after d/c jetpack. i tried to reinstall jetpack and get keep getting errors. please cancel my plan and auto-renew.

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  ectx · Member · Aug 10, 2024 at 6:14 pm

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  (explorecentraltxcom)***

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  helper-sabelw · Member · Aug 11, 2024 at 8:27 am

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  Hi there! It appears that the Jetpack connection was broken due to a faulty domain connection for your custom domain explorecentraltx.com. I have temporarily set the default address as primary, and reconnected Jetpack for your site. You should now be able to access your site’s dashboard and purchases associated with it as expected.
  
  After you reconnect the domain to the site, you can set it as your site’s primary address again.

  Please let us know if you need further assistance with this and we’ll be happy to help!

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  ectx · Member · Aug 11, 2024 at 6:02 pm

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  thank you

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  helper-sabelw · Member · Aug 12, 2024 at 8:07 am

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  I’m glad I could help!

  I’ll go ahead and mark this issue as solved, and if you have any other questions down the line, feel free to reach out.

  Enjoy the rest of your day!