You no longer have access to this site and its purchases. Contact support

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  velotastic · Member · Nov 12, 2024 at 11:43 am

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  I’ve a Business Plan with WordPress but when I go onto my purchase history I get the following

  You no longer have access to this site and its purchases. Contact support

  I’ve tried contacting support via the AI Chatbot but when I hit the contact support team I’m met with a blank page.

  My sites not not listed on either my Jetpack or Wortdpress accounts and also I can’t use the Woocommerce app.

  Frustrating to say the least.

  The blog I need help with is: (visible only to logged in users)

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  budgetbhk01 · Member · Nov 14, 2024 at 8:30 am

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  You no longer have access to this site and its purchases. I am also recieving same error.
  
  WordPress Team Please Help !!!!!

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  staff-mikewp · Staff · Nov 15, 2024 at 3:41 pm

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  @velotastic, It looks like there was a Jetpack connection issue that we resolved and the error message from the Purchases page should be gone now.
  
  @budgetbhk01, I see you’ve contacted us separately and we will work on that issue and respond to your directly in your ticket.

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  velotastic · Member · Nov 19, 2024 at 7:48 pm

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  Issue appears to be resolved. Thank you.

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  lewish009 · Member · Nov 23, 2024 at 3:28 pm

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  I have the same problem my dashboard said I need to do something with jetpack then it removed my site and I can access nothing! please help!

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  lewish009 · Member · Nov 23, 2024 at 3:30 pm

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  I have the same problem my dashboard said I need to do something with jetpack then it removed my site and I can’t access nothing! please help! The happiness engineers chat doesn’t load and stays on the AI chat. someone please help I can’t speak to anyone!