You no longer have access to this site and its purchases. Contact support

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  admin23c7ca081c · Member · Dec 3, 2024 at 1:59 pm

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  Hi everyone,

  I woke up this morning to find I’ve lost access to my WordPress site completely. I get the following message:

  “You no longer have access to this site and its purchases. Contact support.”

  I have no idea what triggered this, and I’m unsure how to proceed. Has anyone experienced this before or have suggestions on how to resolve it quickly?

  I’m unable to reach out to WordPress support.

  Thanks!

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  caimin · Staff · Dec 4, 2024 at 8:15 am

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  Hi, can you let us know which site this relates to? Thanks!

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  admin23c7ca081c · Member · Dec 5, 2024 at 10:02 am

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  Hi Caimin,

  This relates to “brickappscom.wordpress.com”.

  Best

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  caimin · Staff · Dec 5, 2024 at 11:14 am

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  Thanks! There was a Jetpack connection issue, which I’ve just fixed. You should be all set now, but let me know if not.

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  staff-webwizard · Staff · Dec 27, 2024 at 2:40 pm

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  Hi @michaelherrerablog! I’ve moved your comment to its own thread. This will enable us to verify your account details and provide you with the best possible help. You can find your thread here: https://wordpress.com/forums/topic/split-site-access/?view=all#post-4067539