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Forums / You no longer have access to this site and its purchases. Contact support

You no longer have access to this site and its purchases. Contact support

  • Unknown's avatar
    bladeslori · Member · Jun 1, 2023 at 5:52 pm
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    Hello when logging into WordPress it says I do not have any sites. Under Purchases it states You no longer have access to this site and its purchases. Contact support. Help please site is http://www.marshallcompanyinc.com

    The site is Live; however I can no longer access. Is this due to the Jetpack plugin? I can’t seem to get to my plugins either…

  • Unknown's avatar
    thesacredpath · Member · Jun 1, 2023 at 9:50 pm
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    Hi there, I have checked your site and there was an issue with the Jetpack connection, which I have resolved, and in testing, I can get to the dashboard and wp-admin areas of your site now without issue, and Jetpack is reporting the connection is all good.

    Can you please test and let us know if you find any issues?

  • Unknown's avatar
    bladeslori · Member · Jun 2, 2023 at 12:01 pm
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    Hello, THANK YOU. All is working now here are no further issues. Thank you for the prompt response to my panic and concern.

  • Unknown's avatar
    machellie · Staff · Jun 2, 2023 at 12:18 pm
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    Hi there, @bladeslori!

    Glad we could help! If you need any additional assistance, please do not hesitate to reach out.

  • The topic ‘You no longer have access to this site and its purchases. Contact support’ is closed to new replies.

Tags

  • account
  • Jetpack
  • payment

About this topic

  • In: Support
  • 3 participants
  • 3 replies
  • Last activity 3 years
  • Latest reply from bladeslori

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