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  inditechsites · Member · Sep 15, 2023 at 2:57 pm

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  No response from support since last 3 days now. Been stuck at this for 2 of our websites, since 3 days. Completely unacceptable.

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Sep 15, 2023 at 10:28 pm

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  Hey there, sorry to hear it! Can you share where you’re seeing that message?

  It looks from this side like inditech.co.in is working, but I can see another site on your services that seems to have disconnected over a plugin error. Would it be okay if we temporarily deactivate the VC plugin for troubleshooting?

  Also, you mentioned more than one site is giving you trouble; can you share the others too?

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  inditechsites · Member · Sep 16, 2023 at 2:28 pm

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  You can see the two domains in the above attached Screenshot. And yes, you can disable the VC plugin.

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  supernovia · Staff · Sep 17, 2023 at 9:09 pm

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  Thanks @1c68c04c5c262fb – we’re looking into this. Are you able to access the dashboards for the site, and do you only see an issue at https://wordpress.com/me/purchases ?

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  inditechsites · Member · Sep 18, 2023 at 6:03 am

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  Dashboard access is limited to “Free” account features. Can’t do anything beyond it. Everything is restricted.

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  aleone89 · Staff · Sep 18, 2023 at 9:18 am

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  Hey there,

  Many thanks for reaching out with that extra information.

  With the sites:

  • esapa.one
  • expert.cpdinclinic.co.in

  Was a back up conducted using either or both All in One WP Migrate or Updraft Plus?

  The reason why I ask is because, if yes, this could result in what you’re experiencing there.

  Once confirmed, we can look to conduct a fix that will regain access to the site.

  Many thanks in advance!

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  inditechsites · Member · Sep 18, 2023 at 1:08 pm

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  Can’t confirm for esapa.one, I’ll have to ask the dev but not on expert.cpdinclinic for sure.

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  aleone89 · Staff · Sep 18, 2023 at 3:33 pm

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  Hey there,

  Many thanks – it looks (or at least, I’m confident) a migration has taken place using these plugins, but I just want to confirm that, as this will make for a quicker fix. :)

  We’ll wait to hear back!

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  inditechsites · Member · Sep 20, 2023 at 6:39 am

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  Hi, Thanks for the information. After confirming from the team, They’ve asked for some time to carry out some work they need to finish. Is it possible for me to comeback and request for a fix in this thread itself in a few days after all the operations are done?.
  
  and thanks again for the help.

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  aisajib · Member · Sep 20, 2023 at 7:54 am

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  Hi there!

  Sure! I see you had a live chat session with us already. Feel free to chat with us again if you have more questions. :)