account recovery
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first of all your platform SUCKS. the fact that I cant find a contact number — theres no one to speak to. you suck.
I CAN NOT LOG IN OR EVEN FIND MY WEBSITE. IT IS STILL LIVE BUT I CANT FIND IT OR LOG IN.
The blog I need help with is: (visible only to logged in users)
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Hi there,
WordPress.com does not provide customer service through phone. Email and Live Chat support are available for paid plan users only.
Free plan users can take advantage of this forum to get help to resolve their issue. You can get assistance from WordPress.com staff by adding ‘modlook’ tag to your thread.
What is the address of the website you are not able to log in? Please mention if it is different from one mentioned above.
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I DO have a paid account: kairosdancetheater.wordpress.com
The account I’m trying to log into is stretchhook.wordpress.com.I can not get into it because the recovery email is a Google account and Google has decided to lock me out of it.
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Can you log out then use the account recovery form here?
https://wordpress.com/wp-login.php?action=recoveryUser stretchhook has a payment, so you should be able to look up a transaction ID and regain access that way:
https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt -
i need to be able to access the gmail account I set it up with in order to plug in any of the proof of ownership information. gamil has locked me out of that account while they “investigate” which is also bullshit. I actually cant believe this. Its ridiculous. why cant i recover my login information for the account through wordpress??
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@kairosdancetheater you can recover it with proof of ownership, even without access to the email address, if you have the transaction ID we mentioned earlier.
Please obtain that first, and if you’re still unable to enter it, let us know and we’ll reach out privately to get the ID from you.
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