You sent email saying I was double charged

  • Unknown's avatar
    thomasjohnherman980941ed66 · Member ·

    I have check my bank statement and found this is true $96 twice. How can we correct this? I tried to follow the links you gave me and it just doesn’t run around.

    Self-declared URL: Stepping out of shame
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    I just took a look and unfortunately, it seems that we don’t have any record of purchases, transactions, or billing activity under the account you’re currently logged into. But don’t worry, we still want to help you out as much as we can.

    To get started, could you please provide us with the charge details at https://wpchrg.wordpress.com/ ? This will help us to identify the transaction and provide you with the assistance you need.

    To find the transaction ID, you can check your bank statement for a charge with WordPress followed by a ten-digit letter/number code.

    For example: WordPress XXXXXXXXXX.

    If you only see a partial transaction ID, you may need to contact your bank directly to get the full ID needed.

    If the charge on your bank statement doesn’t match this format, it’s possible that the charge wasn’t made on WordPress.com.

    I hope this information helps you out! Let me know if you have any further questions or concerns.

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