You sent me domain renewal email at this address, but you do not allow me to access or to renew my domain when I use your link.

  • Unknown's avatar
    henrycarey · Member ·

    I have updated my payment data (was missing a zip code?!) Please USE it to renew my domain detnovel.com.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    detnovel.com doesn’t belong to the henrycarey account you used to create this forum thread. To renew that domain you need to log out of this account, and log into the correct one first.

    (If you’re already logged into a WordPress.com account when clicking a renewal link in an email, it will take you to the account you’re already logged into, not the account that owns the upgrade, if that’s a different account.)

    If you don’t remember the login details for the correct account, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access. Once you’re logged into the right account, you’ll be able to renew your domain :)

  • The topic ‘You sent me domain renewal email at this address, but you do not allow me to access or to renew my domain when I use your link.’ is closed to new replies.