“Your account has been blocked as a security precaution”

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  isaacj1997 · Member · Mar 15, 2023 at 9:46 pm

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  Hello, I seem to be having the same issue as this user. Recently tried logging into my WordPress account. I tried resetting my password but it says that my email doesn’t exist even though I have emails from WordPress archived.

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  staff-totoro · Staff · Mar 16, 2023 at 12:57 am

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  Hi there,

  I do not see any sites under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

  Is it possible you created your site under a different login instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.

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  isaacj1997 · Member · Mar 16, 2023 at 5:01 pm

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  The website URL is theartoffighting.org. In order to reach support, I had to create a new account which is why you don’t see any sites under my WordPress account.

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  staff-totoro · Staff · Mar 17, 2023 at 12:23 am

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  Thanks for the additional info!

  I can confirm that theartoffighting.org is registered at WordPress.com but is under a different account and not your @issacj1997 login, which you have already clarified

  We are not able to help with login issues like this in our public forums (it’s not a safe place to share sensitive login info) but if you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  I can confirm there are transactions on theartoffighting.org so if you can locate that info and include in in the recovery form, it is the best/fastests option we have for confirming account ownership. Once you fill out the recovery form a member of our accounts recovery team will reply to you via email so you can continue the conversation in private if needed.

  Thanks for your patience!