Your connection is not private

• 

  williamjpike · Member · Feb 14, 2023 at 12:36 pm

  • Copy link
  • Add topic to favorites

  Hi,

  So this isnt a issue for wordpress.com but rather for wordpress.org however, I cannot access the live chat on the .org site because everytime I do it displays that the site’s connection is not private. Could you help with this?

  -Will

  Self-declared URL: marketable.ltd
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  varshasc · Member · Feb 14, 2023 at 1:07 pm

  • Copy link

  Hi there,
  
  You are using the open source WordPress software rather than WordPress.com.

  For help, you can visit https://wordpress.org/support/forums/

  Since your site isn’t hosted here, we do not have access to your account. To read about the difference, please visit our support page:

  https://wordpress.com/support/com-vs-org/

  That forum isn’t connected to your WordPress.com account nor the login name of the WordPress.org site you’re trying to access. You’ll need to create a new account if you have never logged into https://wordpress.org/support/forums/