Your PHP re: installation appears to be missing the MySQL extension which is required by WordPress.

• 

  gigglingkids · Member · Sep 4, 2017 at 1:27 am

  • Copy link
  • Add topic to favorites

  Hi,

  I am currently unable to log in to your website. The message above appears when I try to log in. Please can you help?

  Kind Regards,
  KB
  http://www.gigglingkidscraft.com
  [phone number redacted]

• 

  christineoakfield · Member · Sep 4, 2017 at 2:58 am

  • Copy link

  Hi, @gigglingkids,

  I see that your site (http://www.gigglingkidscraft.com) is self-hosted WordPress site:

  Name Server: NS101.MSCHOSTING.COM
  Name Server: NS102.MSCHOSTING.COM

  As a self-hosted site, you run your own installation of WordPress that you are responsible for maintaining. If you need support you may head to the awesome https://wordpress.org/support community for assistance.

  If you don’t already have one, you will need to create a free WordPress.org account to post there. You may register here:
  https://wordpress.org/support/register.php

  The following guide outlines the differences between what WordPress.com here does and the installation that you have with WordPress.org:
  https://en.support.wordpress.com/com-vs-org/

  If you have a paid plan with WordPress.com (this support forum), then WordPress.com provides direct support and maintains the installation for you.

  Support on these forums is for WordPress.com only.

  Kindly advise if I have the wrong information. I hope you find a quick resolution.