Your Premier WordPress Package for Businesses

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  cindys1968camaro · Member · May 27, 2015 at 6:32 pm

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  Hello,
  I’m a webmaster for a business that is interested in signing up for your $299 / year WP premier package.
  1. The proprietor would like to know how tech support is handled if information is accidently deleted off the site or if the site goes down?
  2. Do you have 24/7 tech support?
  3. How is tech support contacted? Is it strictly via text messaging?
  4. Do you offer website backups daily, weekly, etc. in case information is lost with your premier package?

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  timethief · Member · May 27, 2015 at 6:45 pm

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  Please read:
  https://en.support.wordpress.com/help-support-options/
  Premium bundle details http://store.wordpress.com/plans/premium/

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  timethief · Member · May 27, 2015 at 6:46 pm

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  Oops! I meant ton provide this link Business bundle details http://store.wordpress.com/plans/business/

  Note that each upgrade bundle applies to a single blog only and is for a single year only when it is due to be renewed.

  We all pay in full for every upgrade at the time of purchase. Make sure you read the comparison very closely do you know exactly what the restrictions and limitations on WordPress.COM blogging are: http://en.support.wordpress.com/com-vs-org/

  Read Important Notes Before Upgrading http://en.support.wordpress.com/domains/#important-notes-before-upgrading

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  timethief · Member · May 27, 2015 at 6:47 pm

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  I also tagged this thread for Staff responses. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  cindys1968camaro · Member · May 28, 2015 at 3:40 am

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  This is great information but I’m still in need of finding out how your website backup system works.
  Do you have backups for paid memberships and how much extra is that and how often do you back up active sites?

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  auxclass · Member · May 28, 2015 at 3:54 am

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  WordPress.COM is mirrored on three massive server farms that are physically separated in the U.S. There is also a backup system in case all three server farms are hit by asteroids of something at the same time. The backups and mirroring are transparent to the you and you have no control over them, the staff takes care of that for you.

  Note: there are some limits to the backup – if you blow some files away yourself, you are pretty much out of luck as they system is not designed to protect from Admin errors.

  Everyone has the same backup system as best as I can figure out – so my lowly site has the same system that keeps CNN, MSNBC and other folks happy

  The staff can give you more details

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  lizthefair · Member · May 28, 2015 at 3:14 pm

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  You’ve gotten good information here about backups already. Here’s a bit more background
  https://en.support.wordpress.com/export/#backups

  2. Do you have 24/7 tech support?

  Business Customers get priority live chat support. Here’s more info on how that works
  https://en.support.wordpress.com/live-chat/

  3. How is tech support contacted? Is it strictly via text messaging?

  We have email and live (text) support. There is no phone support at this time.