Your Site is Experiencing a Technical Issue Email

  • Unknown's avatar
    edelynm2017 · Member ·

    Hi, I received an email from WordPress stating my uploaded theme is creating a technical issue that can cause a fatal error on my site. I am verifying to make sure this is not a phishing attack. If it is not, I am curious as to what issue my website is having ?

    Thank you

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    edelynm2017 · Member ·

    I purchased a WordPress theme and was instructed to do the following : Now you just need to add your Registration Code from your Wp Dashboard in the field ‘Your license’ to activate instantly unlimited automatic updates.

    I cannot seem to locate where to add my registration code?

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

  • aleone89 · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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