Your system does not accept my credit card

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  nancy1301 · Member · Jul 19, 2013 at 9:45 am

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  I want to upgrade my domain for another year. I’ve tried to give you my new credit card (same credit card number, just a new card), but the system doesn’t agree with the new card. Maybe my domain renews automatically? I’m not sure. But I do not want to lose this domain. Please tell me what I did wrong. Thank you.

  The blog I need help with is: (visible only to logged in users)

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  eurello · Staff · Jul 19, 2013 at 6:05 pm

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  Hi Nancy – It looks like your card is being declined by PayPal. What’s the exact error message you’re getting when you enter your card details?

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  nancy1301 · Member · Jul 23, 2013 at 1:54 pm

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  It says: please use a different payment card.. but I don’t have a different payment card.

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  eurello · Staff · Jul 23, 2013 at 9:46 pm

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  Hi Nancy – I checked with PayPal about this, and they said the card is blocked in their system and you’ll need to contact them about it directly. You can call PayPal Customer Service at 888-221-1161.

  Let me know if I can do anything else on my end!

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  nancy1301 · Member · Jul 24, 2013 at 1:34 pm

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  Thank you soo much! I’ll give them a call.