Your web site took my money
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I rejected to take Premium account on your web site in the begginning of trial period but instead of this your web site took my money from my card. 99 USD. How can I get them back?! It has happened today.
I have got this letter on my e-mail today in the morning
My name is. Login on wordpress: biarti74
The blog I need help with is: (visible only to logged in users)
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If you go to wordpress.com/my-upgrades you should be able to click on the tool icon next to your plan and a “cancel and refund” link will appear. It might be slightly different for plans compared to single upgrades so try it out.
If you get a trial you have to specifically set it to cancel otherwise it will (and has) automatically charge you after the free period.
Let us know if this doesn’t work.
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There isn`t any upgrades. There is nothing to cancel.
I canceled free trial premium two or three weeks ago, that is why it is strange that money has been taken
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There are no Upgrades associated with your WordPress.com account, biarti74, and I see no history of previous transactions:
https://wordpress.com/settings/billing-history-v2/
Do you have any other WordPress.com accounts besides biarti74 that a charge may be associated with?
Once you give me some additional clarification, I will be more than happy to continue resolving your issue.
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Thank you for the answer! I know that I don
t have any upgrades for my account and I dont have any other accounts.
That is why it is strange that money was taken. -
Hi, I upgraded to a.com domain and you took £18 from my account but no change in the domain has happened. Why is this!?
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@kathrynangelic
When did you purchase the upgrade? There’s a 72 hour propagation time for domain URL changes.
Exactly which domain URL did you purchase?
What do you see at these two locations?
Dashboard > Store > My Upgrades
Dashboard > Store > Billing History -
i purchased the upgrade half an hour ago , kathrynangelictarot.com is the domain i purchased. The money has gone from my paypal account but then when it came back to the wordpress screen having taken payment it said registration had failed because of empty boxes on the form but they were all filled in. The upgrades section of my account says no upgrades and then billing is £18 but the categories which are mapping, domain and privacy of details says £0 .
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@@kathrynangelic
Thanks for the relevant details. I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. Note there is a backlog so you will have to wait patiently for Staff help.
To subscribe:
1. Look in the sidebar of this thread and find the subscribe to topics link.
2. Look below the comment box:
_ Notify me of followup posts via e-mail -
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Hi @kathrynangelic,
It looks like your domain did indeed not register correctly. Your account already has credits in place for the cost of the domain, so you should be able to go through and repurchase it.
Let me know if you run in to any troubles.
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Thank you very much for your efficient help. I have managed to update it. Can you please tell me what happens next and how long it will take?
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I don’t mean to highjack this thread, but it appears that other problems are being responded to immediately. I’ve been waiting three days. Personal and distasteful info on me is left on a wordpress hosted blog to circulate.
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@kittyldn
All of these threads are public threads which are immedtitely indexed by search engines like Google. By trying to line jump by hijacking this thread and posting off topic into it instead of taking the required I action I posted here https://en.forums.wordpress.com/topic/blog-harassing-me?replies=8#post-2076931 you have done yourself a disservice. Now the party you complain about harassing you has two threads on Google they can observe you remonstrating in, rather than taking the required action to complete the necessary forms and submit them to report ypour issue directly to Terms of Service Staff. -
You’re all good! Your domain is up and running perfectly. If you cannot see it on your end yet, domain propagation may not have reached you quite yet. Give it a bit longer and it should!
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