YouTube embed not working in chrome, but ok in FireFox

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  jkeert · Member · Mar 13, 2022 at 8:21 pm

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  YouTube embed not working in chrome, but ok in FireFox, Is this a Chrome or WordPress issue?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-totoro · Staff · Mar 13, 2022 at 10:46 pm

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  Hi there,

  This is for summerfield519068200.wordpress.com yes? I visited your site there but did not see a YouTube video embeded on the homepage. Did you remove it or is it somewhere else I can’t see?

  Thanks for the additional info!

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  jkeert · Member · Mar 14, 2022 at 5:22 pm

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  sorry it was on my other site, link as below;

  Technical Information & support videos

  Thanks

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  staff-sheva · Staff · Mar 14, 2022 at 7:48 pm

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  Hi @jkeert,

  I’m afraid that we can’t help directly because your hub-distribution.co.uk site is not with WordPress.com managed hosting. As such, we don’t have the ability to take a closer look at your site.

  Instead, your host uses open-source WordPress.org software, which differs from what we offer here on WordPress.com.

  The good news though is that help is available in the WordPress.org forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Otherwise, you may want to contact your host for further support.

  I hope that points you in the right direction.

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  iemmapaul · Member · Mar 14, 2022 at 10:41 pm

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  Hi, I’m having the same issue with mu site as well.

  Looking for a solution

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  staff-totoro · Staff · Mar 14, 2022 at 11:03 pm

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  I do not see any sites under your @iemmapaul WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

  This seems to indicate to me that you have a WordPress site through another provider, and in that case we are not able to help directly, same as was the case for the original poster of this thread.

  However, as staff-sheva correctly mentions above, you can find help here in the open source forums for WordPress: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  You may want to contact your host for further support, as they may offer site support in-house as well.