Youtube videos not available after upload to blog

jeremyjameshongkong · Member · Nov 20, 2018 at 4:43 am
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Hi, I have a problem with videos on my blog. I upload the video it embeds just fine. I preview and they work but after I publish most of the videos don’t work on the mobile platform, they are fine on computer however. It seems to be random what plays on the mobile…though most videos do not. Thanks for any help.
PS where is this forum? I’m on my blog, I posted a question several days ago and have no idea where it went. Can I email someone…is there actual support if you pay, something I am considering. Thanks again

The blog I need help with is: (visible only to logged in users)
staartmees · Member · Nov 20, 2018 at 6:02 am
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Your previous question has been answered at https://en.forums.wordpress.com/topic/embedding-audio-3/
jeremyjameshongkong · Member · Nov 20, 2018 at 6:34 am
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Thanks so much @staartmees. so kind you to let me know.
jeremyjameshongkong · Member · Nov 20, 2018 at 6:35 am
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Update to my original post (i found the forum!)
jeremyjameshongkong · Member · Nov 20, 2018 at 2:23 pm
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Still trying to sort this…anyone, had this issue?

do i need to get on a monthly plan (I’m on the free tier) to get assistance directly from wordpress on this…

Thanks.
jeremyjameshongkong · Member · Nov 22, 2018 at 2:03 am
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Bump…
supernovia · Staff · Nov 22, 2018 at 3:28 am
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@jeremyjameshongkong I noticed someone already helped you in your other thread. If you need more help in that thread, can you respond there with more information?

And yes, you can get direct support with an upgraded plan. Click on My Site > Plans to be sure you’re upgrading the correct site.

Regarding videos, if some youtube videos are playing and some are not, are you seeing an error (like the video could not be embedded, etc) or do they just not play when you click play?
jeremyjameshongkong · Member · Nov 24, 2018 at 11:09 am
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@supernovia Thanks for the reply.

The videos embed just fine, and play fine on the desktop. The frustrating part though is that after I publish, about half of my embeds are ‘video not found’ messages when trying to play on a mobile. I can never guess which ones will play and which won’t. I’ve tried using both the URLs and the share>embed function from youtube…but I haven’t solved this yet.

Thanks for your help!

Jeremy
fstat · Staff · Nov 24, 2018 at 8:15 pm
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Hi Jeremy,

Can you please let me know on which pages or posts is this happening so I can test it on a mobile phone?
jeremyjameshongkong · Member · Nov 25, 2018 at 12:10 pm
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Thanks for the kind offer – the first two videos here were not found:

Just what is a Celeste anyway?

Many thanks,
Jeremy
staff-ozmodiar · Staff · Nov 25, 2018 at 7:36 pm
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I am able to see and play all 4 videos on that post via both Android and iPhone devices. What mobile device are you having trouble with?
jeremyjameshongkong · Member · Nov 26, 2018 at 2:04 pm
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Thanks for the help.
I have a samsung note 5 and Huawei Nova 2i running Android 7.0 nougat both are unable to play first two videos…
If I am the only one who can’t see them then fine, but it’s difficult to assume that that’s the case.
Will upgrade plan and email support. Thank you.
staff-zinnia · Staff · Nov 26, 2018 at 4:16 pm
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jeremyjameshongkong –

Another thought on this issue: Have you tried to load the videos on different browsers or over a different internet connection? And, is there any error message at all? Or just fail to load?
jeremyjameshongkong · Member · Nov 27, 2018 at 4:02 am
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I’m sorted now. thanks everybody…the support is awesome! Worth upgrading for actually.

The fix was to empty the cache in wordpress….then it worked just fine.

So SOLVED

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