Zass Theme import issues

  • Unknown's avatar
    padmae88 · Member ·

    Hi, I have an issue importing my new theme to WP. I tried several times and it doesn’t go through and shows the error message: Code 502; Message: Bad Gateway.
    Can you please help to resolve this?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hi! I noticed padmaecom.wordpress.com does not support outside themes yet. It would need to be upgraded.

    If the site is not hosted here and you’re getting an error when adding themes in wp-admin, can you contact your host directly? They should be able to help with any server errors you’re getting. Then going forward, these forums are primarily for sites that use our free-tier hosting. We’re a little different from the WordPress software itself:
    https://wordpress.com/go/website-building/wordpress-com-vs-wordpress-org/

    You’ll want to create an account at https://wordpress.org/support/forums/ so you’ll have access to the correct community for your site. Or, you’d be welcome to host here; your plan would get direct support.

    I hope this helps!

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