Zone file?

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  zibabridalmakeup · Member · Jan 16, 2020 at 8:17 pm

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  My host is name cheap and I recently changed the DNS info and my website is down. Name cheap says ‘
  […]
  Per my check, the domain was correctly pointed to WordPress nameservers. However, I failed to locate a zone file for your domain. Please contact WordPress support so they can check the issue from their side.’

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  supernovia · Staff · Jan 17, 2020 at 1:28 am

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  Hi @zibabridalmakeup, we won’t have a zone for you here unless you have Domain Mapping, which comes with our paid plans.

  Here’s how to set that up:
  http://en.support.wordpress.com/domains/map-existing-domain/

  If you need to keep your site free, I’d recommend using a non-framed redirect instead, as our DNS servers will only work for your domain if you have upgrades.