גיבוי האתר

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  bdkgrouponline · Member · Jan 27, 2022 at 10:25 am

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  שלום רב,
  אני לא מצליח לקבל גישה לגיבוי האתר. הבנתי שזה נמצא בשרת ושאתם צריכים לספק לי פרטי כניסה ל WHM ול cpanel.
  אשמח שנציג שירות יעזור לי במקרה הזה.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  justjennifer · Member · Jan 27, 2022 at 10:49 am

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  Hi there, it doesn’t sound like your site is hosted here on WordPress.com, where you’ve posted. https://wordpress.com/support/com-vs-org/ explains more about the differences between WordPress.com and WP.org.

  If you have the paid jetpack backup service, please contact them directly for assistance. https://jetpack.com/support/

  If not, you’ll want to contact your web hosting provider for assistance.

  There’s more information about backing up your WP site on WordPress.org https://wordpress.org/support/article/wordpress-backups/

  Hope that helps, but if you have other questions, please share the address of your website.

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  bdkgrouponline · Member · Jan 30, 2022 at 8:04 am

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  Hey,
  I do belive that my site is hosted here. maybe I can provide you some info/data that will help you to recognize me site. so hopfully I’ll get the access I need from you.

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  justjennifer · Member · Jan 30, 2022 at 10:38 am

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  Hi, sure. Please share the address of your site and we can go from there.

  Thanks for your patience as I have spotty internet today. If I can’t get back to answer you, perhaps another volunteer will help out.

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  bdkgrouponline · Member · Jan 30, 2022 at 11:49 am

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  this is the adress site’s: https://bdk-group.com/
  thanks in advacne!

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  justjennifer · Member · Jan 30, 2022 at 3:12 pm

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  Hello again, so I was able to get online and do a WHOIS search on your domain name and it’s using these nameservers, which are not associated with WordPress.com, the web hosting provider, where we are.

  Nameservers:
  NS1.NODE5178.MYFCLOUD.COM
  NS2.NODE5178.MYFCLOUD.COM

  It looks like your site might be connected to WordPress.com through the jetpack plugin, but it isn’t hosted here. This support doc explains why you need a WordPress.com account for jetpack https://jetpack.com/2018/04/12/why-wordpress-account-jetpack/

  I hope that helps clear things up. You’ll want to check out the resources I posted earlier above. Best wishes.

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  staff-sheva · Staff · Jan 30, 2022 at 6:41 pm

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  Hi @bdkgrouponline,

  To add to what @justjennifer noted, your site is hosted with a third-party: https://gwhois.org/bdk-group.com+dns

  I’m afraid that we can’t help directly because your site is not with WordPress.com managed hosting. As such, we don’t have the ability to take a closer look at your site.

  Instead, your host uses open-source WordPress.org software, which differs from what we offer here on WordPress.com.

  The good news though is that help is available in the WordPress.org forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  If your issue is related to Jetpack, please contact Jetpack Support about this via https://jetpack.com/contact-support/?rel=support if you have a paid plan, or https://wordpress.org/support/plugin/jetpack/ if you do not.

  I hope that points you in the right direction.

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  bdkgrouponline · Member · Jan 31, 2022 at 9:04 am

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  thank you very much for the supportl, I’ll contact with them.
  have a wonderfull day!