גיבוי האתר
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שלום רב,
אני לא מצליח לקבל גישה לגיבוי האתר. הבנתי שזה נמצא בשרת ושאתם צריכים לספק לי פרטי כניסה ל WHM ול cpanel.
אשמח שנציג שירות יעזור לי במקרה הזה.WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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Hi there, it doesn’t sound like your site is hosted here on WordPress.com, where you’ve posted. https://wordpress.com/support/com-vs-org/ explains more about the differences between WordPress.com and WP.org.
If you have the paid jetpack backup service, please contact them directly for assistance. https://jetpack.com/support/
If not, you’ll want to contact your web hosting provider for assistance.
There’s more information about backing up your WP site on WordPress.org https://wordpress.org/support/article/wordpress-backups/
Hope that helps, but if you have other questions, please share the address of your website.
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Hey,
I do belive that my site is hosted here. maybe I can provide you some info/data that will help you to recognize me site. so hopfully I’ll get the access I need from you. -
Hi, sure. Please share the address of your site and we can go from there.
Thanks for your patience as I have spotty internet today. If I can’t get back to answer you, perhaps another volunteer will help out.
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Hello again, so I was able to get online and do a WHOIS search on your domain name and it’s using these nameservers, which are not associated with WordPress.com, the web hosting provider, where we are.
Nameservers:
NS1.NODE5178.MYFCLOUD.COM
NS2.NODE5178.MYFCLOUD.COMIt looks like your site might be connected to WordPress.com through the jetpack plugin, but it isn’t hosted here. This support doc explains why you need a WordPress.com account for jetpack https://jetpack.com/2018/04/12/why-wordpress-account-jetpack/
I hope that helps clear things up. You’ll want to check out the resources I posted earlier above. Best wishes.
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Hi @bdkgrouponline,
To add to what @justjennifer noted, your site is hosted with a third-party: https://gwhois.org/bdk-group.com+dns
I’m afraid that we can’t help directly because your site is not with WordPress.com managed hosting. As such, we don’t have the ability to take a closer look at your site.
Instead, your host uses open-source WordPress.org software, which differs from what we offer here on WordPress.com.
The good news though is that help is available in the WordPress.org forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/
If your issue is related to Jetpack, please contact Jetpack Support about this via https://jetpack.com/contact-support/?rel=support if you have a paid plan, or https://wordpress.org/support/plugin/jetpack/ if you do not.
I hope that points you in the right direction.
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