jragsdale
jragsdale
| Forum role | Member since | Last activity | Topics created | Replies created |
|---|---|---|---|---|
| Member | Jan 16, 2007 (19 years) |
- | 1 | 0 |
- Forum role
- Member
- Member since
Jan 16, 2007 (19 years)
- Last activity
- -
- Topics created
- 1
- Replies created
- 0
Bio
John Ragsdale is Vice President of Research for the Technology Services Industry Association (TSIA). Ragsdale's area of expertise is creating strategies for improving the customer experience, and selecting and implementing CRM, eService and customer service technology. John drives the association’s highly regarded content and research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing technology services leaders to enable them to better plan and execute their service strategies
Prior to joining the TSIA, John was Vice President and research director for Forrester Research. John has been involved in customer service for most of his career. He worked for J.C. Penney for more than 10 years, managing both internal and external customer support organizations, before moving to Silicon Valley in 1995. John has held product management and marketing positions at eService and CRM vendors.
With his in-depth industry analysis experiences, Ragsdale brings an extensive understanding of the technology and vendor landscape for IT services. He leverages those insights to help guide SSPA members in making informed technology, business and investment decisions.
You can follow John on Twitter at: john_ragsdale
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