kausaralm
kausaralm
| Forum role | Member since | Last activity | Topics created | Replies created |
|---|---|---|---|---|
| Member | Mar 15, 2011 (15 years) |
2 months | 0 | 18 |
- Forum role
- Member
- Member since
Mar 15, 2011 (15 years)
- Last activity
- 2 months
- Topics created
- 0
- Replies created
- 18
Bio
I’m Kausar Alam, and I have been working in WordPress development and technical support for almost a decade. My journey began in 2014 when I started as a Freelance WordPress web developer on Upwork (formerly oDesk). Over the years, I gained extensive experience building customized web solutions that fit clients’ specific needs. In 2018, I joined Sweetgrass Marketing LLC, where I spent four years sharpening my skills and contributing to many successful web projects.
In 2021, I shifted to a technical support role at DBL07 in Columbia, USA. There, I used my expertise to help clients troubleshoot and optimize their WordPress websites, which gave me an even deeper understanding of the WordPress ecosystem.
From October 2022 to November 2024, I worked as a Technical Support Specialist at Elegant Themes. I supported over 9,200 customers through live chat and maintained a 93% 5-star rating. My main focus was solving complex WordPress issues and ensuring our customers had a seamless experience with our products.
With a solid background in WordPress and a real passion for helping people, I’m confident in my ability to tackle any technical challenge and stay ahead in the fast-paced world of web development and support.
WordPress.com Forums 