lewis466
lewis466
| Forum role | Member since | Last activity | Topics created | Replies created |
|---|---|---|---|---|
| Member | Jun 13, 2016 (10 years) |
- | 1 | 1 |
- Forum role
- Member
- Member since
Jun 13, 2016 (10 years)
- Last activity
- -
- Topics created
- 1
- Replies created
- 1
Bio
My qualifications as a consultant are an accumulation of successes and failures within an industry that I have respected and cherished since 1979.
Along the way I have participated in one of the most significant transitions of any industry in modern times .. that being the care, health and welfare of our beloved pets. Challenges have been significant, as have the rewards.
My journey has taken me from cleaning the animal room, to the sales floor, assistant manager, manager, director of administration, regional manager and the ultimate goal of owning two stores. Side visits included assisting with the launch of a dog and cat treat line and co-authoring two books, focusing on the preparation of healthy treats at home.
Review all aspects of pet stores, including websites. Provide a variety of functions, including:
How to Build and Retain Customer Loyalty
Prepare and implement Employee Training manuals
Utilize over three decades of experience to create successful programs.
Review and Launch new products.
Help to change the mindset from Customer Service to Community Service.
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