vikihaasbroek
vikihaasbroek
| Forum role | Member since | Last activity | Topics created | Replies created |
|---|---|---|---|---|
| Member | Dec 9, 2014 (11 years) |
- | 2 | 0 |
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Bio
THOMPSONS AFRICA – About Us
With almost five 5 decades of operational expertise, Thompsons Africa stands as your premier destination management specialist in Southern Africa.
Our reservations team is distinguished by its expertise, innovation, and unwavering commitment to exceptional service. Regardless of the scale of the clientele, we prioritise personalised care while leveraging our substantial purchasing power to ensure competitive advantages.
Our dedicated teams of sales, procurement and reservations staff ensure that our customers’ needs are not only met but exceeded.
Thompsons Africa is part of Cullinan Holdings Ltd., the foremost tourism and travel business in Southern Africa, established in 1901, with a solid reputation for quality, reliability, innovation, and financial stability. We also have trusted, long-standing customer and supplier relationships that extend back more than 40 years.
Technology – Technological advancements are integral to our operations. Our dedicated Customer Zone offers real-time access to rates, availability, exclusive allocations, and a wealth of inspiring content, including high-resolution imagery, a video library, and downloadable brochures.
We can connect with you on multiple platforms, including our Thompsons Africa Rates and Bookings system, as well as numerous API Integrations (for example, Travelgate and Intuitive), allowing for a seamless, fast, and efficient means of communicating and confirming services with us in real-time.
Inventive Incentives — We understand the specialist nature of the incentive business and are well versed in the logistics of travel in Africa. Recognizing the specialised nature of incentive travel, we excel in crafting tailored experiences that precisely match our clients' preferences and requirements, blending accommodation and entertainment to perfection.
Our fleet of around 170 vehicles ranges from sedans to two-passenger limousines, eight seaters, eleven seaters and fifteen seaters, luxury 44-seater coaches and 60-seater touring vehicles. This massive tyre-print across the continent also comes with a small carbon footprint and among our innovations is a water recycling plant to provide environmentally friendly washes.
Flexibility – Flexibility is a hallmark of our service, ensuring adaptable booking terms to accommodate unforeseen changes or cancellations.
Bespoke Travel — Dedicated to curating authentic African travel experiences, our bespoke FIT packages prioritise comfort, safety, and cultural immersion, promising unforgettable holidays.
Group Travel — In group travel, we specialize in catering to Series and Adhoc leisure or special interest groups. We design individual packages to suit the unique interests of our customers. It is an innovative, seamless programme, implemented professionally.
Operating from major cities like Cape Town, Durban, and Johannesburg, as well as eleven reception offices throughout Southern Africa and Mauritius, we ensure comprehensive coverage, supported by permanent teams of experienced Tour Guides, Drivers, and Guest Service Officers.
Our tour guides, many with university degrees in relevant fields, such as marketing, photography, tourism, and education, embody the essence of Thompsons Africa, serving as passionate ambassadors for our beautiful country.
The Guest Service Officers (GSOs) at four major airports meet-and-greet, assist with lost luggage, and undertake care visits when required. Our Customer Care Centre is available 24/7 to deal with any of your guests’ concerns and our GSOs are at hand, around the clock, to deal with any hitches or emergencies.
Free Sell Policy — Our unique ‘Free Sell’ policy grants flexibility in booking, allowing for easy adjustments up to 30 days prior to departure for Fully Guided Journeys and up to 48 hours for Day Tours. That’s easy and efficient!
Our Guided Journeys offer something unique and memorable and after so many years of perfecting the product, these just cannot be beaten, ensuring guests experience unique, memorable adventures under expert guidance.
As you might expect from a family-built company with a big heart, Thompsons Africa is about sustainability and giving back. We are committed to the conservation, protection, and promotion of our rich heritage, and follow the sustainability goals as outlined by the United Nations. These global goals address the way in which we interact with our planet, people, and wildlife.
With a robust emergency preparedness plan and extensive liability coverage, Thompsons Africa prioritizes the health and well-being of its workforce and guests, ensuring peace of mind in every interaction.
Finally, you can take comfort in the knowledge that when dealing with Thompsons Africa, you are dealing with a company with substantial liability cover, well above the minimum requirements, as well as a strong partnership with SATIB24, the continent’s leading incident management unit.
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