Urgent: Website and store data missing from my WordPress account

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  oualiyounes · Membre · février 23, 2026 at 1:22

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  Hello WordPress Support Team,

  I hope you are doing well.

  I am contacting you regarding a critical issue with my website and store data.

  Account email:
  (e-mail visible uniquement pour les modérateurs et le personnel)

  Website:
  http://www.sweetsaltydz.com

  WordPress username:
  admin

  Issue description:
  Due to personal circumstances, I forgot to renew my domain. After reactivating and purchasing the domain again, I noticed that my online store was still functioning on my WordPress account.

  However, after a short time, the website completely disappeared from my WordPress dashboard, as if I never had a site. I can no longer see my store or access its data.

  This website is essential for my business, and I urgently need to recover my store and all associated data.

  Could you please:

  1. Check if my website still exists on your servers.
  2. Restore my site and store data if available.
  3. Verify whether the site was disconnected due to the domain expiration.
  4. Guide me through the recovery process.

  If identity verification or secure access details are required, please let me know the proper procedure.

  Thank you very much for your assistance. I truly appreciate your urgent support.

  Kind regards,
  Younes

  L’adresse du blog concerné est (visible uniquement pour les utilisateurs connectés).

• 

  staff-imahappyengineer · Équipe · février 24, 2026 at 7:14

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  Hello @oualiyounes,
  
  I took a look at your site and it looks like it’s not hosted on WordPress.com, and the domain isn’t registered here either. Hostinger seems to be the provider you’re working with, so it’d be a good idea to reach out to them about renewing your domain and checking your hosting status.

  https://wordpress.com/site-profiler/sweetsaltydz.co